Privacy Policy for Trash Bash: Match 3D

Effective Date: 25 December 2024
Last Updated: 25 December 2024

Overview

Welcome to Trash Bash: Match 3D! At Zennary LTD OOD ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our mobile game Trash Bash: Match 3D. By using our game, you agree to this Privacy Policy. If you do not agree, please stop using the game.

For questions, concerns, or to exercise your rights, contact us via our Contact Form.

1. Personal Information We Collect

Information You Provide

  • Support Requests: When you contact us, we collect your user ID, device details, and details about your issue.

  • Feedback: If you provide feedback or rate the game, we collect the information you share.

Automatically Collected Information

  • Identifiers: IP address, device ID, app installation ID, and location data (city/country level).

  • Usage Data: Gameplay progress, in-app purchases, session durations, achievements, and interactions with advertisements.

  • Crash Data: Reports, stack traces, and device state during crashes (via Firebase Crashlytics).

  • Cookies: We use cookies and similar technologies to enhance functionality and analyze usage. Adjust your device settings to manage cookies.

Information from Third Parties

  • Payment Providers: Transaction details such as amount, currency, and timestamp (e.g., via Apple Pay).

  • Advertising and Analytics Partners: Advertising ID, interactions with ads, and app performance data (e.g., via Firebase Analytics and AppsFlyer).

2. How We Use Your Information

We process your information for the following purposes:

  • Game Operations: To provide, maintain, and improve the game, including saving progress, enabling multiplayer features, and processing purchases.

  • Analytics: To understand user interactions and optimize gameplay and features.

  • Advertising: To deliver personalized or contextual ads.

  • Support: To address technical issues and respond to inquiries.

  • Security: To detect fraud, ensure compliance, and protect user accounts.

We process your data based on the following legal grounds:

  • Your consent (e.g., for personalized advertising).

  • Contractual necessity (e.g., providing the game and processing purchases).

  • Our legitimate interests (e.g., improving gameplay and ensuring security).

3. Sharing Your Information

We share your personal information with the following parties:

  • Service Providers: Cloud storage (e.g., Firebase), analytics tools (e.g., AppsFlyer), and customer support platforms.

  • Advertising Partners: To deliver tailored ads and measure ad performance.

  • Payment Processors: For in-app purchases (e.g., Apple Pay).

  • Law Enforcement: If required by law or to protect our rights.

  • Corporate Transactions: In case of a merger, sale, or acquisition.

Third-Party Privacy Policies

4. International Data Transfers

Your data may be transferred to and processed in countries outside your region, including countries that may not have the same level of data protection as your jurisdiction. For transfers outside the European Economic Area (EEA) or the UK, we rely on:

  • Adequacy decisions (where applicable).

  • Standard Contractual Clauses approved by the European Commission to ensure your data is protected.

5. Retention of Your Information

We retain your personal information while you actively use the game and for up to three years after your last interaction. After this period, we securely delete or anonymize your data unless required to retain it by law.

6. Your Rights

If you are located in the EEA, UK, California, or other applicable regions, you have specific rights regarding your data:

EEA, UK, and Similar Jurisdictions

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal or operational limitations.

  • Restriction: Request limited processing of your data.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Object to data processing for legitimate interests or marketing purposes.

California Residents (CCPA)

  • Right to Know: Access categories and specific pieces of personal information we have collected.

  • Right to Delete: Request deletion of your personal information.

  • Right to Opt-Out: Opt-out of "sales" of personal data (e.g., data shared with advertisers).

  • Non-Discrimination: You will not face discrimination for exercising these rights.

To exercise your rights, contact us via our Contact Form. We aim to respond within 30 days.

7. Children’s Privacy

Trash Bash: Match 3D is not intended for children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it promptly. Parents can contact us via our Contact Form.

8. Security Measures

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest.

  • Access controls to limit data access to authorized personnel.

  • Regular monitoring for potential vulnerabilities.

However, no system is entirely secure. Please notify us immediately if you suspect unauthorized access to your account.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance gameplay functionality.

  • Analyze user behavior for optimization.

  • Deliver personalized advertisements.

You can manage your cookie preferences through your device settings. Disabling cookies may affect certain game functionalities.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via:

  • In-game notifications.

  • Updates to this policy accessible in the settings menu.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us via our Contact Form.